Salesforce Marketing Cloud and Data Cloud Developers based in Miami, Florida.

About Merak

Certified Salesforce Marketing Cloud Developers

We are a white label services agency with a team of dedicated  Certified Marketing Cloud  developers, architects, and admins working together as an extension of your in-house team. Our primary objective is to ensure that your Salesforce setup is optimized for efficiency, accuracy, and productivity. Trust us to take care of your system, so you can focus on what matters most – your business.

Our team specializes in Salesforce Marketing Cloud Implementation, offering premium development, integration, and support solutions tailored to agencies and partners globally. Our flexible pricing structure accommodates hourly or project-based charges, making our services accessible and affordable.

Our suite of services include:

1. Automations: We troubleshoot and resolve issues with automations, including timing out, running long, or stopped operations. Additionally, we offer custom automation development.
2. Journey Builder: Our team efficiently handles send, injection, and decision problems, along with data designer edits. We also help construct new or modify existing journeys.
3. Email Management: From resolving slow or non-existent send and spam issues to creating new emails and templates, our experts do it all.
4. Marketing Cloud Administration: We manage users, roles, business units, and sender/delivery profiles effectively.
5. API and External Connections: We deal with thresholds, triggered sends, lockout issues, and can construct new or edit existing connections.
6. Marketing Cloud Connector: We rectify tracking and data sync issues and manage the connector setup.
7. Mobile SMS: We fix issues like zero sends, errors, queue age, thresholds, and manage keywords and shortcodes.
8. Subscriber Management: We handle contact addition or deletion, unsubscribe management, and preference center administration.
9. Cloudpages, Web, Mobile Apps: From fixing scripting and design issues to developing new Salesforce or CRM connected apps, we've got you covered.
10. Integrations: We are proficient in integrating with nCino, Bitly, eMoney, Orion, EclinicalWorks, Epic, NextGen, Radix, Watson Health, OpenAi, and Twilio.
11. Training and Documentation: We deliver tailored training and comprehensive documentation.
12. Salesforce CRM, CDP (Data Cloud), Interaction Studio/Evergage/Personalization, and Loyalty Management: We have wide-ranging knowledge and expertise in these areas.

Should an audit of your existing Instance be needed:

We will  conduct a comprehensive evaluation of your Salesforce setup. Our analysis will prioritize the following areas:

Report Usage: We'll identify the most frequently used reports to understand your team's data preferences and requirements.

Contract Limits: An assessment of the limitations of your current contract will be performed. We'll examine user access, storage capacity, API call limits, and outgoing message parameters.

Data Objects Examination: Our team will analyze the primary data objects in use, their functionalities, key and required fields, and sources. For Salesforce Marketing Cloud (SFMC), we'll specifically review data sources.

Object Relationships: A thorough exploration of how your data objects interrelate, focusing particularly on the relationship between Contacts and Accounts, and their associations with Opportunities and Cases.

Contact Preference Management: We'll review how your Contact Preferences and Consent Management are currently handled.

Record Quantification: Our review will include a count of each data object's records, and the percentage they represent of the total records.

Record Management: We'll assess how and by whom records are created, updated, or deleted.

Duplicate Records: Identification of any duplicate records, including the percentage they represent of total records, and how they're deduplicated/reconciled.

Data Quality: We'll examine whether any records are missing crucial information.

Access Management: Our team will analyze who can access specific objects and records, and how access is granted.

User Onboarding and Offboarding: We'll review your processes for both onboarding new users and deboarding those leaving your team. We will also look at your user training processes and documentation.

Issue Management: We'll look at how issues are reported and resolved.

Enhancement Procedures: Our team will review how enhancements are proposed, evaluated, and prioritized.

As your dedicated Salesforce Marketing Cloud Developers, we:

1. Support your internal team as an additional resource.
2. Act as the primary technical liaison for clients and stakeholders.
3. Oversee scheduled deliverables as per the defined scope in the Statement of Work(s).
4. Conduct in-depth technical consultations, designs, and discovery sessions.
5. Deliver customized training for specific clients.
6. Execute implementation or support tasks efficiently.
7. Analyze, design, and develop web and mobile solutions integrated with Salesforce platforms.
8. Offer best practices and guidelines to the development team.
9. Prepare exhaustive technical and functional documentation.
10. Assess and document existing implementations and provide support to ongoing ones.

Based in Miami, we serve clients worldwide, with a flexible pricing structure to meet your unique needs. We charge either by the hour or offer fixed cost per engagement. Choose us for your Salesforce Marketing Cloud implementation needs and experience the difference!

Find us on Salesforce AppExchange